Production and Shipping:
As a small handmade leather goods store, we design and make our products in limited quantities. Once each batch is complete, we list them on Mars Leather Company's website where customers can place an order. As soon as orders are placed, we do our best to ship them within 48 hours with the exception of weekends and holidays.
All items are shipped via UPS within the United States. All items will come in a box that is packaged based on the size of the item. Smaller items will be shipped in a secure bubble envelope and larger items will be shipped in a box. We believe in protecting our environment, so we use as little packaging as possible. We hope you will recycle the packaging materials after you receive your items!
We do offer a pick up service for local customers.
If you become concerned about your order do not hesitate to contact us.
Refunds and Exchanges:
All sales are final. However, if you experience product failure we will happily replace it or issue a full refund upon return receipt and inspection. All return items should be shipped in their original condition.
We do not accept returns on used goods unless applicable to the terms stated above.
In the event that a refund is agreed please allow us up to 30 days to process from the date of the agreed refund.
All products are made of high quality full grain and top grain leather. As such, our products may vary slightly with each one. A complete description of each product is listed on the store and we will be sure to make our leather products as close the listing as possible.
Slight variations such as colour, abrasions, thickness, and suppleness of the leather can occur depending on the cut or type of leather used.